Last Updated: February 14, 2026
Fabric Care Laundry ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App"), website, and laundry services. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
When you create an account or use our services, we may collect:
- Name — to identify you and personalize your experience
- Email address — for account verification, order confirmations, and communications
- Phone number — for order updates, delivery coordination, and customer support
- Home/delivery address — to facilitate pickup and delivery of your laundry
- Payment information — to process transactions (handled securely through third-party payment processors)
1.2 Information Collected Automatically
When you use our App, we may automatically collect:
- Device information — device type, operating system, unique device identifiers
- Usage data — app features used, pages viewed, interaction patterns
- Log data — IP address, access times, crash reports
2. Location Data Collection and Use
Important: Background Location Disclosure
Our App collects your location data, including background location (when the app is not in use or is running in the background).
We access your device's location, including background location, for the following purposes:
- Pickup and delivery coordination — to accurately determine your pickup and delivery address and enable our drivers to navigate to your location
- Real-time order tracking — to allow you to track the status and location of your laundry pickup and delivery in real time
- Service area verification — to confirm that your location falls within our service coverage area
- Estimated time of arrival — to provide accurate ETAs for pickups and deliveries based on your current location and the driver's location
Background location access is used specifically to continue tracking active pickups and deliveries even when the app is minimized or the screen is off, so you receive timely notifications about your order status.
You can disable background location access at any time through your device's settings. However, doing so may limit certain features such as real-time delivery tracking and arrival notifications.
2.1 Types of Location Data Collected
- Precise location (GPS) — used to pinpoint your pickup/delivery address
- Approximate location (network-based) — used for service area checks
- Background location — collected when the app is running in the background during active orders to provide real-time tracking and delivery notifications
2.2 When Background Location Is Collected
Background location data is only collected:
- When you have an active pickup or delivery order
- When you have explicitly granted background location permission
- To send you notifications when a driver is approaching your location
We do not collect background location data when you do not have an active order.
2.3 How to Control Location Permissions
You can manage your location permissions at any time:
- Android: Go to Settings > Apps > Fabricare > Permissions > Location
- iOS: Go to Settings > Fabricare > Location
You may choose "Allow only while using the app", "Ask every time", or "Don't allow". Disabling location access may affect pickup/delivery functionality.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our laundry and delivery services
- Process and complete your laundry orders and transactions
- Coordinate pickups and deliveries using your location
- Send order confirmations, updates, and delivery notifications
- Communicate with you about promotions, offers, and service updates (with your consent)
- Improve our App, services, and customer experience
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data to third parties.
We may share your information with:
- Delivery drivers — your name, phone number, and address to complete pickups and deliveries
- Payment processors — payment details to process your transactions securely
- Analytics providers — anonymized usage data to improve our services
- Legal authorities — when required by law, regulation, or legal process
5. Data Retention
We retain your personal data for as long as:
- Your account is active
- It is needed to provide our services to you
- It is required by applicable laws and regulations
Location data from completed orders is retained for up to 90 days for service quality and dispute resolution purposes, after which it is deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request that we correct inaccurate or incomplete data
- Deletion — request that we delete your personal data (subject to legal obligations)
- Withdraw consent — withdraw your consent for data processing at any time
- Data portability — request your data in a portable format
To exercise any of these rights, please contact us at hello@fabricare.ng.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information.
9. Third-Party Links
Our App or website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: