Terms & Conditions

1. Service Overview

Fabric Care Laundry provides laundry, dry-cleaning, ironing, stain treatment, and related services. Customers may book services through:

• Our physical store
• Our website
• Our mobile app
• Phone or WhatsApp request (where applicable)

2. Booking & Order Process

2.1 App Bookings

When using our mobile app:

• You agree to provide accurate personal information including name, address, phone number, and payment details.
• You must review and confirm pickup and delivery slots before submitting your request.
• Confirmation notifications will be sent via the app, SMS, or email.

2.2 Walk-in & Manual Orders

Orders placed in-store or via phone follow the same handling process and are subject to these Terms.

3. Pickup & Delivery

3.1 Pickup

• Items must be handed over in a suitable bag or as instructed by our team.
• Drivers will wait for a maximum of 5–10 minutes at the pickup location.

3.2 Delivery

• Delivery time slots will be communicated through the app.
• Customers must be present to receive their items. If no one is available, a re-delivery fee may apply.

3.3 Delays

While we strive to meet all scheduled times, delays may occur due to traffic, weather, technical issues, or high demand. We will notify you as soon as possible.

4. Inspection & Item Handling

4.1 Pre-Cleaning Inspection

We inspect each item for:

• Damage
• Stains
• Missing buttons or accessories
• Fabric weaknesses

However, we are not responsible for defects not easily visible at drop-off or pickup.

4.2 Cleaning Process

• We follow industry-standard cleaning methods suitable for each fabric type.
• Stain removal is not guaranteed; some stains may be permanent or require special treatment.

4.3 Damage or Loss

In rare cases of damage or loss:

• Compensation, where applicable, shall be limited to a maximum of 5x the cleaning cost of the affected item.
• Claims must be submitted within 24 hours of delivery with photo or video proof.

We are not liable for:

• Items with pre-existing damage
• Weak fabrics that tear during normal processing
• Items without care labels
• Shrinkage, colour fading, or wear due to manufacturer defects

5. Pricing & Payment

5.1 Pricing

• All prices are listed in the app or displayed in-store.
• Prices may vary depending on fabric type, size, weight, or special handling.

5.2 Payment

Payment may be made via:

• Card (POS / In-App)
• Bank transfer
• Cash on delivery (where allowed)

Full payment must be made before or at the time of delivery.

5.3 Additional Charges

These may apply for:

• Express/urgent service
• Special stain treatment
• Re-delivery

6. Customer Responsibilities

You agree to:

• Remove valuables (money, jewelry, documents) from clothing before pickup.
• Provide accurate addresses and contact information.
• Review order summaries carefully in the app.
• Notify our team immediately if you receive incorrect or missing items.

7. App Usage Terms

7.1 User Account

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your login details.

7.2 Prohibited Behavior

You may not:

• Misuse the app
• Provide false information
• Attempt to reverse-engineer or exploit the app
• Interfere with service operations

7.3 App Updates

We may release updates, bug fixes, or new features without prior notice.

8. Cancellation & Refund Policy

8.1 Cancellations

• You may cancel a pickup before the driver is dispatched.
• Once items have been collected, cancellations are not allowed.

8.2 Refunds

Refunds are only applicable when:

• Payment was made in error
• We are unable to complete the service

Refunds are processed within 3–7 business days.

9. Safety & Hygiene

We maintain strict hygiene practices:

• Use of high-quality detergents and disinfectants
• Segregation of customer items
• Regular machine sanitation

However, customers must notify us if items require special allergen handling.

10. Liability Limitations

To the maximum extent permitted by law, Fabric Care Laundry is not responsible for:

• Loss due to delays
• Natural wear and tear
• Colours fading due to age or previous washing
• Items bleeding colour due to manufacturer defects
• Items without care labels

Our maximum liability per order is capped at ₦10,000, unless otherwise stated.

11. Privacy & Data Protection

We collect and use your personal data to:

• Provide laundry and delivery services
• Improve app performance
• Process payments
• Communicate updates or promotions

We never sell your personal data to third parties.
See our Privacy Policy for detailed information.

12. Amendments to the Terms

We may update these Terms at any time. Updates will be published on the app and website. Continued use of our services indicates acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

14. Contact Information

For inquiries, complaints, or feedback, contact us: